A subtle user flow
Based on the physical layout of the meter (its buttons, slots, and ticket/receipt dispenser), users are required to follow an unorthodox path to pay for their parking.
The first interaction (inserting payment) starts at the top-right of the meter.
Next, users move to the bottom-right of the device (adjusting payment amount).
Finally, they end at the middle-left of the meter (receiving their printed ticket and/or receipt).
At first blush, this might seem a bit odd to those in the West, where readers are accustomed to interactions that flow from left-to-right and to-to-bottom. That said, there is something of a clockwise flow of interactions in play.
Unfortunately, the parking meters' faceplates fail to make this evident.
When paying for parking, users are more or less up to their own patience and skill in deciphering the disconnected bits of information and jagged interaction flow. With this in mind, I set out to clarify the process.